Frequently Asked Questions
Everything you need to know about bringing Pooky home.
What are your shipping rates and delivery times?
We offer standard shipping on all orders, typically arriving within 3-5 business days. Express shipping options are available at checkout for those who need their home decor sooner.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return any unused item in its original packaging within 30 days for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email notification with a tracking number and a link to monitor your package's journey to your doorstep.
Are your products covered by a warranty?
All Pooky products come with a one-year limited warranty against manufacturing defects to ensure the highest quality standards for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.